1. Who we are

BlackTick (“BlackTick”, “we”, “us”) operates blacktick.io. This policy covers the information we handle when you use the Service. For questions, contact [email protected].

2. Information we collect

• Account information — the name, email address, and username you provide, and a securely hashed version of your password (we never store your password in plain text).
• Subscription & payment information — handled by our payment processor, Stripe. We receive your subscription status and limited billing metadata; we do not receive or store your full card number.
• Usage & device data — log data such as IP address, browser/device type, pages viewed, and timestamps, used for security and to operate the Service.
• Cookies — a session cookie to keep you logged in and cookies that remember preferences. We do not use third-party advertising trackers.

3. How we use your information

• To provide, maintain, and secure the Service and your account;
• To process subscriptions and payments (via Stripe);
• To respond to support requests and send service and billing notices;
• To detect, prevent, and investigate fraud, abuse, and security issues;
• To improve the Service; and
• To comply with legal, tax, and accounting obligations.

4. Payment processing

Payments are processed by Stripe, which handles your card details under its own terms and privacy policy. We recommend reviewing Stripe’s Privacy Policy.

5. How we share information

We do not sell your personal information. We share it only with: (a) service providers who process it on our behalf (for example, Stripe for payments and Zoho for email delivery); and (b) authorities or others when required by law or to protect our rights, users, or the Service.

6. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, then for any period required for legal, tax, or accounting purposes. You can request deletion as described below.

7. Security

We protect your data with encryption in transit (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

You may access, correct, or delete your account information, or ask us to close your account, by emailing [email protected]. California residents have rights under the CCPA/CPRA to know what personal information we collect, to request deletion, and to not be discriminated against for exercising those rights. Because we do not sell personal information, no “Do Not Sell My Personal Information” action is required — but you may still contact us with any request.

9. Children

The Service is not intended for anyone under 18, and we do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.

11. Contact

Questions or requests? Email [email protected].